CERTIFIED TELLER & OPERATIONS EXECUTIVE (CTOE)

Course Description:

The Certified Teller & Operations Executive (CTOE) course offers comprehensive training in banking operations, focusing on teller functions, cash handling, customer service, and operational risk management.

Learning Outcomes:

– Master essential teller functions and cash handling procedures.

– Develop competencies in customer service and relationship management.

– Understand operational risk management principles and compliance requirements.

Learning Objectives:

– Learn about retail banking operations and transaction processing.

– Enhance customer service and communication skills.

– Gain insights into operational risk management and compliance frameworks.

Detailed Modules:

– Introduction to Banking Operations

– Retail Banking Operations

– Credit Operations

– Treasury and Investment Operations

– Regulatory Compliance in Banking Operations

– Customer Service and Relationship Management

– Operational Risk Management

Benefits of the Course:

– Enhanced understanding of banking operations principles and practices.

– Improved customer service and operational efficiency.

– Recognition as a certified banking operations professional.

Target Audience:

– Aspiring bank tellers.

– Banking professionals seeking to enhance operational skills.

– Branch managers and supervisors.

Course Prospects and Marketability:

– Opportunities in retail banking, commercial banking, and financial institutions.

– Potential for career advancement to higher-level operational roles.